Malaysia is at crossroads — moving forward with 10 Malaysian Plan (2010-2015). The national agenda is to spearhead sustainability toward vision 2020 and at the same time, we face globalization challenges, amidst the financial turbulence. Some light can be seen at the end of the tunnel, and prospects are brighter again, but how will Malaysia face these “blue and red oceans”?

What are the value added solutions that can be gained, to be applied during such times? Come learn from the experts, see and hear best practices of the tradein this year’s panel discussion: implement value-added solutions in Governance, Implementation & Audit, Commerce & Education.

Find out how best practices are applied by the vendors, obtain insights from leading industry professionals who live and breathe ITSM. “Doing more with less” requires wisdom - find the less trodden path using ITSM to improve your company’s bottom-line, change the way we work, and grow leadership qualities.

As ITSM Society of M’sia - to commemorate our formation, we encourage new members to join after this event. Many Benefits!

Benefits of attending:

1.Gain insight & knowledge of process, products, tools & partners

2. itSMF is a large amalgamation of ideas that encompasses all management elements — meet and learn from the experts,

3. Find out how your colleagues apply what they have learnt,

4. Skills gained today will lead to practical use; enhance your career capabilities today

Who should attend?  

Entrepreneurs, Leaders, CEOs / CIOs / CTOs, Decision Makers, Senior Executives, Government & Professionals, Business Managers, Analysts, Developers, ICT Managers, Higher Education Academics, Knowledge Industry Managers, etc.

Highlight : Panel discussion.

Subject matter experts of M’sia,Service Management professionals, regional chapter VIPs from itSMF chapters to join us in the panel discussion.

Special guests : itSMF Japan -

Special envoy to conduct awareness session for corporate Japanese firms in M’sia. (日本語で行う).

Breakout sessions cater to special knowledge domains. Come find out the latest solutions, tools and implementation methodologies in the industry.