No

Time

Agenda / Content

Speaker /Company

Remarks

1

8:20 – 9:00

Registration of guests

Master of Ceremony – Michele Tan

itSMF Malaysia

2

9:00 – 9:05

Welcome Remarks by itSMF Malaysia Representative

Michael Kum,

Chapter President

itSMF Malaysia

3

9:05 – 9:20

Opening Remarks by Multimedia Development Corporation

Ng Wan Peng,  

Chief Operating Officer, MDeC

Supported by MDeC

4

9:20 – 9:50

Keynote Address by itSMF International Representative

Rob Stroud,

VP & Chief Evangelist, C.A., itSMF Treasurer

itSMF International,  (30mins)

5

9:50 - 10.20

Special International address - ITIL V3 - CSI Author

Is Improvement Really An Option?

George Spalding

V.P., Pink Elephant Pte Ltd

itSMF International,

(30mins)

10:20 – 10:40

Break  (20 mins)

*Japanese session will be done in separate room (10:40-12:10) Q&A -20mins

Showcase of solutions / services

6

10:40 – 11:20

Oracle solutions using ITSM

Mr Peter Yu,

Sn Director & G.M., Oracle Corp. Asia

Gold

(40 mins)

7

11:20 – 12:00

Quint – implementation with best practices

Mr Michiel De Boer,

M.D., Quint WR Asia Sdn Bhd

Gold

(40 mins)

8

12:00 – 12:30

MDEC with itSMF Malaysia

Mr Muhundhan Kamarapullai,

Manager, CDC, MDeC

Special supporter

(30 mins)

12:30  – 13:30

Lunch (1 hr)

*All breakout session to have 5 mins in between

Showcase of solutions / services

9

13:30 – 14:05

Best practice in Implementation & Education

Break out 3- Room A – Ballroom

Sound strategies and practical results in difficult times, “So how do I do that?”

Mr David Llewellyn Jones,

ITSM Consultant & Trainer, Lucid IT

Silver

(35 mins)

9A

13:30 – 14:05

Break out 3- Room B – Matahari

Hewlet Packard solutions with ITSM

Mr Lloyd P. Robinson,

Business Dev. Director, Managing Consultant,

Hewlett Packard Pte Ltd S’pore

Silver

(35 mins)

10

14:10 – 14:45

Best practice in Audit, and Performance

Break out 2- Room A – Ballroom

ITSM tool - best practice implementation, upgrade and optimization

Mr Tang Weng Keong,

Managing Consultant, ProgressNet Sdn Bhd

Silver

(35 mins)

10A

14:10 – 14:45

Break out 2- Room B – Matahari

Title:  “ITSMS Certification by SIRIM QAS International”

Mr Rahim Ngatman, 

Auditor, SIRIM QAS M Sdn Bhd

Silver

(35 mins)

11

14:50 – 15:25

Best practice in System Integration & Tool Solutions

Break out 1- Room A – Ballroom

Service Management Integration - Completing the Jigsaw.

Mr Graham Ridgway,

V.P., Professional Services, Avocent Pte Ltd

Silver

(35 mins)

11A

14:50 – 15:25

Break out 1- Room B – Matahari

CA IT Asset Management — A Cornerstone for Accelerating ITIL® Success

Manivannan Govindan

Solution Strategist, CA Singapore Pte Ltd

Silver

(35 mins)

15:25 – 15:45

Break

(20 mins)

Showcase of solutions / services

12

15:45 – 16:15

“A Service Catalogue Qualification: Your Secret to Raising the Profile of IT in your Organisation”

Ms Gabrielle Morrison,

Client Manager, APMG Australasia

Special guest

(30 mins)

13

16:15 – 16:40

Special international Speaker-

BCP and DRP best practices with ITIL

Dr Goh Moh Heng,

C.E.O., BCM Institute (S’pore)

Special guest

(25 mins)

14

16:40 – 17:05

ISO 20k Implementation - a case study

Ms Anamika Singh,

Process Head, Pentasoft M’sia

User

(25 mins)

15

17:05 – 18:00

Panel discussion : User & Vendor perspective

G1 :value-add of ITIL to governance, I implementation & audit  (25mins),

G2 : value –add of ITIL to Commerce & education (25mins),

5 mins Q & A

Participating Vendors & Users,

Chapter VIPs, SME’s

(led by itSMF Moderator)

itSMF Panel discussion

A

18:00 – 18:10

Final Q & A

MC

B

18:10 – 18:20

Lucky draw, Closing

MC