The mission and objectives of the itSMF Malaysia will be achieved through the following activities

1. Accumulating Knowledge/Best Practices in the ITSM and related areas
- to perform research projects
- to operate SIGs (Special Interest Groups)
- to translate global best practices, books, and journal articles into Malaysian
- to maintain knowledge base of ITSM products, services, and training available both locally and
internationally

2. Disseminating Knowledge /Best Practices in the ITSM and related areas
- To organize regular events (i.e., seminars and conferences) to build knowledge and awareness
about ITSM and to facilitate contact between ITSM professionals.
- To provide the membership with global best practices, books, and journal articles related to ITSM
- To provide access to a knowledge base of ITSM products, services, and training.
- To support ITSM related training / education.

3. Providing the membership with a forum
- To provide a forum which enables real-time exchange of views and opinions among members
through the internet / www.
- Maintaining a membership list to facilitate contact between working committee and members.

4. Contributing to the development of ITSM area
- To participate in the development and improvement of international ITSM standards.
- To pursue administration of Malaysian / Asean / international version of ITSM standard
certification. Where necessary domestic entities for e.g. SIRIM; MNCs for e.g. Accounting / Audit /
Accreditation firms will play roles.
- To pursue establishment of ITIL (Information Technology Infrastructure Library) curriculum in
universities – based on MOUs between domestic Education Departments and Universities.
(They should be tailored to fit fundamental national growth and awareness aims).