10MP: More private sector role in public service delivery - By Florence A Samy
PETALING JAYA: The door will be further ajar for more private sector involvement in the delivery of public service and new national investments.
Under the 10th Malaysia Plan, the Government will act as a catalytic facilitator to create an enabling environment for the private sector through effective policies and regulations.
“To move towards a high-income nation, the resources, talent, technology and innovation of the private sector will need to be unleashed so that it becomes a more significant engine of growth for the economy,” the 10MP report stated.
The government will intensify its engagement with the private sector, whose participation will include outsourcing of non-core government functions, delivery of frontline services and public-private partnerships.
An outcome-based approach will also be adopted for planning, resource allocation, monitoring and evaluation; enabling a more effective resource management and greater value-for-money in terms of public investments. “The 10th Malaysia Plan marks the beginning of a new way for the Government to deliver. Both the GTP (Government Transformation Programme) and 10th Plan embraces a transparent approach,” the report stated.
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itSMF Malaysia 2010
Kuala Lumpur, 10th June ’10 - Based on the news related to 10 Malaysia Plan, itSMF Malaysia has been planning to strategise in alignment to the requirements of this all along in it’s vision and mission policy.
It is part of our constitution to keep abreast with the latest Govt policies, and hence this will be a strategical movement to follow.
The benefits of Service Management and it’s core 4P (People, process, product, partners) areas are well knowne. These fit in precisely with 10MP; training, consulting services in terms of knowledge empowerment of the people (corporates), understanding and using the relevant ITSM processes (effectively), getting the right tools and products in place (optimizing costs and technology for the relevant deliverables), certainly having a clear direction with the partners in an end to end delivery mechanism fortifies the close loop process to see results in a measureable manner.
To this end, in the months to come before our 3rd Annual Conference, 18th Oct (Mon) we will be giving value added awareness sessions, and provide more information on how these ideas and will be converted into action plans by our strategic partners (both vendors and members) for the benefit of the public at large.
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ITSMF Malaysia and IASA as Strategic Partners
ITSMF M'sia is pleased to announce that we are working with IASA as strategic partners.
All itSMF Malaysia members are requested to attend the event, at a discounted price from RM 700 to RM 300.
Event date: 3-4 June, 2010.Venue: TPM, Bukit Jalil, Malaysia.
Please register by the coming Mon, 2nd June 2010.
http://malaysia.iasapacific.org/content/itarc-malaysia-2010
iTSMF Global Survey 2010
iTSMF Global Survey 2010 information http://www.surveymonkey.com/s.aspx?sm=pGWwedbR69v4DfJZNs7mjQ_3d_3d
itSMF Awareness Preview to CMMI Services
Fees : Free
Registration : Register online at www.mfqasia.com
More information : Please contact Ms Zurina at +603 22870506 or email zurina@mfqasia.com
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ITSM Awareness 2010 - Session 1
ITSMF Malaysia attended the MDEC CDP Roadshow, 2010, their first leg of a series of events planned for
the year. The event was held at Cyberview Lodge, in Cyberjaya city for two days, with the title, “Your knowledge hub to maximize your potential”.
New Beginning
On the opening day, there were more than 150 participants, and the organizers MDEC did a good job of pulling in industrial subject matter experts , who spend 2 days at this event. The Roadshow by MDEC was very refreshing. In the opening, MDEC COO, Ms Ng Wan Peng mentioned of moving up the food chain where we need elements like knowing where the niche market is, having consultative sales and repetitive sales cycle, branding via IP or speciality, which gives the ability to influence by expert power, and when the company instills discipline in its focus, nothing can stop the company going forwards.
According to Head of Capability Development Department, Dr Karl Ng, he said that the CDP is designed to create 20 thousand k-workers, to ensure that NEM and the 10MP mission in fulfilled. In fact, the CDP has done a good job in instilling interest among MSC status companies to participate pro-actively in most of its activities. See http://www.mscmalaysia.my/cdp
CDP hits the roadRead more
IT Governance Conference 2010 - Enhancing Value and and Building Trust Through ICT
2010 marks the 9th year our highly successful ISACA/MNCC IT Governance Conference. The theme of this year’s conference is developed in line with the new ISACA tagline "Trust in, and value from, information systems." This will be the year to strengthen and build on strategies implemented in 2009 that helped organizations braved the financial crisis. As companies change gears from surviving to expansion mode, the focus is now on creating and delivering value to customers. From enhanced value, trust is built and customer satisfaction achieved. Public and private companies are all subjected to governance practices that were challenged during the previous year’s crisis and will continued to be challenged as stakeholders demand higher levels of transparency and accountability from organizations. Read more
Awareness session 7- Pink Is Celebrating 20 Years Of ITIL Experience!
For itSMF Malaysia, this was a great experience being invited by renowed ITIL experts Pink Elephant. The event was held in a 5 star hotel in KL, Malaysia.Awareness Session 6 - itSMF Malaysia presents MDEC with appreciation letter
MSC Malaysia Achievement event 2009 (AE09)’s event witnessed history with itSMF Malaysia was given the honour to present to MDEC a significant appreciation letter from itSMF international.

















