Awareness session 8 - itSMF Malaysia attends ISACA Malaysia Annual Dinner

Posted Mon, 12/21/2009 - 02:10

Awareness session 7- Pink Is Celebrating 20 Years Of ITIL Experience!

Posted Mon, 12/14/2009 - 07:01
For itSMF Malaysia, this was a great experience being invited by renowed ITIL experts Pink Elephant. The event was held in a 5 star hotel in KL, Malaysia.
 
CEO David Ratcliffe, accompanied by VP George Spalding came to the event. The actual Pink Perspective event is held over 3 days; i.e. 7-9th Dec 2009 continuously.  
 
It was a great event, witnessing more than 75 participants. It was planned some months back, and Pink Malaysia did a good job of getting attention, giving good delivery of presentation, and got various feedback on the type of course they would be delivering in Jan 201, during their 2 day IT Management Expert Forum. itSMF Malaysia was invited to attend the 1 day seminar. We felt that the participants went away with a good feeling of learning good industry information.
 
During this event on Tuesday (8th Dec), CEO David spoke about the positive trends surrounding itSMF ‘s new voyage on the effort ITIL v3. This will begin somewhere in 2010, and will show results in 2011.
 
The industry needs to grow, and he discussed areas related to pass rates, importance of continuous education, organization assessment, and how Pink can be part of a company’s success in implementing manageable projects using ITIL processes.
 
Later on, George discussed on the various areas related to standards, frameworks, methodologies and best practices.
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Awareness Session 6 - itSMF Malaysia presents MDEC with appreciation letter

Posted Mon, 12/14/2009 - 06:45
MSC Malaysia Achievement event 2009 (AE09)’s event witnessed history with itSMF Malaysia was given the honour to present to MDEC a significant appreciation letter from itSMF international.
 
This was to thank MDEC and their team for assisting in the early formation of itSMF Malaysia, when they first began their journey in 2008.
 
Representative of the Malaysian chapter and president Michael Kum thanked the administration team at MDEC, who supported the cause of the society before it’s formation.
 
itSM society of Malaysia became officially approved by ROS in July 2009. They conducted 2 international conferences in Oct, in 2008 and this year.
 
According to the management team of itSMF Malaysia, they hope to gather more interest among the vendors, large and small, and boost up the slow market demands in terms of k-economy and fulfill 10MP, which is soon to come.

itSMF International Appoints three new Directors to its Executive Board

Posted Sat, 12/12/2009 - 07:51

At the 2009 AGM the itSMF Chapters appointed three new Directors to serve on the itSMF International Executive Board from January 1st 2010 for two years, to replace Ken Wendle, Paul Martini and Colin Rudd whose tenure is due to end.

The three new Directors appointed were:

  • David Cannon (USA) 
  • Peter Cross (Australia)
  • Michael Kum (Malaysia)

 

The itSMF International Executive Board Chair, Sharon Taylor, welcomed the three new Directors and at the same time thanked those standing down for their enormous contribution to the success of the organisation during their tenure.

Further details are available from Keith Aldis, Company Secretary.

2nd Annual Conference:ITSM- Implement Value Addes Solutions

Posted Sat, 09/19/2009 - 08:11

Malaysia is at crossroads — moving forward with 10 Malaysian Plan (2010-2015). The national agenda is to spearhead sustainability toward vision 2020 and at the same time, we face globalization challenges, amidst the financial turbulence. Some light can be seen at the end of the tunnel, and prospects are brighter again, but how will Malaysia face these “blue and red oceans”?

What are the value added solutions that can be gained, to be applied during such times? Come learn from the experts, see and hear best practices of the tradein this year’s panel discussion: implement value-added solutions in Governance, Implementation & Audit, Commerce & Education.

Find out how best practices are applied by the vendors, obtain insights from leading industry professionals who live and breathe ITSM. “Doing more with less” requires wisdom - find the less trodden path using ITSM to improve your company’s bottom-line, change the way we work, and grow leadership qualities.

As ITSM Society of M’sia - to commemorate our formation, we encourage new members to join after this event. Many Benefits! Read more

itSMF 2nd Annual Conference 2009 - Online Registration Form

Posted Fri, 08/21/2009 - 04:12

itSMF 2nd Annual Conference 2009: ITSM - Implement value-added solutions.

Date: 22nd  Oct 2009, Thursday.

Venue: Cititel Mid Valley, Kuala Lumpur (Grand Ballroom, Level 5)

Time: 8:30 a.m. - 6:00 p.m.

Conference Fees

Partcipants (until 16th Oct 2009)            RM160

Group rebate - 3 persons, until 16th Oct 2009 (20%  off)   RM450

Overseas participants                            USD 50

Conference fees includes sumptuous buffect lunch.

Free Gifts: Conference Bag, Pen  & T-Shirt, BCM Institute book (worth 40 USD).

Lucky Draw: Mystery gifts.

Mode of Payment:

Cash , Cheque, Direct Deposit, & T.Transfer.

Payment Method:

Cancellation Fees

Will be accepted if in writing no later than 01 Oct 2009 to ITSMF Secretariat. A full refund minus processing fee will be issued. No refunds to be given after this date.Read more

News on itSMF Awareness Session # 5 of Six

Posted Sat, 08/01/2009 - 08:57

The meeting was the fifth awareness session for fiscal year of itSMF Malaysia. The title for this time’s session was aptly coined “How To Adopt And Implement An Efficient IT Services Management (ITSM) Framework”, in light of the slow market.

A total of 55 participants turned out for this event. As it was co-organised, this forum was dedicated to users, showcasing the benefits of Oracle tools and Service Management best practices.

3 topics on itSM were - “ITSM - An Oracle Perspective “. This was delivered by Peter Yu, Senior Director and General Manager of Systems and Applications Management, Oracle Asia-Pacific. He comes from Oracle HQ, with experience managing Strategy, Reporting, Development, Programs and Operations teams. Presently he is based in Asia.

Figure 1 -Peter Yu showcasing some solutions from Oracles variety of softwares

According to Peter, there are various operational and innovative ideas from Oracle’s suite of deliverables; as well multiple solutions. Along the highlight was on testing solutions. As all applications have full coverage of end-to-end lifecycle services, what is pragmatised by ITSM is fully applied in Oracle.Read more

News on itSMF Awareness Session # 4 of Six

Posted Sat, 08/01/2009 - 08:38

In this event, we had the pleasure of George Spalding, Executive VP, Pink Elephant, managing global events, Conference Chair & ITIL V3 Author, to come down to KL to specially address of our society the interesting topic above.

George Spalding, Exec. VP of Pink Elephant USA. He was jovial and presented in a very enlightening method, albeit rib-tickling jokes – truly a Service Manager.This event was specially held in Extol Corp M’sia, and we appreciate Justin Tan, CEO of Extol Corp M’sia for allowing itSMF Malaysia in using the conference facilities FOC.

In fact, this event was extremely timely, given the fact that our society had only 3 weeks to arrange for George to fly down from Singapore. We also thank Pink Elephant Malaysia for making this possible.

Figure 1 -George Spalding, Exec. VP of Pink Elephant USA. He was jovial and presented in a very enlightening method, albeit rib-tickling jokes – truly a Service Manager.

The problem - “For most of the past 20 years IT spending has been on the increase by whopping factors of double-digit growth. The pinnacle reached its highest in 1999; after Y2K, the global economy got even stronger. Throughout the last two decades we have continued to build, buy and hire without strong governance structures, no long term plans or clear financial goals. As a result, considerable amount of redundancy and inefficiency occurred! “Read more

itSMF Awareness Session Information

Posted Sat, 08/01/2009 - 07:39

ITSMF Malaysia wishes to invite all vendors, Service Providers, System Integrators who wish to do a JV project with the society, to host a variety of awareness sessions with us.

We conduct all our regular awareness sessions for the benefit of the public, at available meeting rooms and hosted by supportive vendors who share the same vision of seeing ITSM as a part of best practices of management methodology.

The tentative months planned ahead are : Sept, Nov for 2009. For 2010, we have Jan, Mar, May, July. 

Please notify us on your topic, location of meeting, and let's build this project together for the benefit of the users and open community.

We will have our annual conference scheduled 22 Oct (Thurs) in central of Klang valley area; also do consider this as an investment opportunity to showcase your solutions, ideas, tools and techniques to the open public. There will be more than 180 participants mostly from the users avenue who will be keen in looking for solutions, ideas and training or implementations.

From the working committee, itSMF Malaysia 2009-2010.

ITIL Qualifications Scheme Survey

Posted Thu, 06/25/2009 - 16:42

When the full ITIL® Version 3 qualification scheme was complete there was always the expectation that the status of the Version 2 scheme would be reviewed.  As part of the process of seeking the views of all major stakeholders, the ITIL® Qualifications Board, led by OGC, commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes.  The timetable for the eventual phased retirement of the Version 2 scheme will be determined by many factors such as availability of translated exams.  In releasing this survey we acknowledge that customer demand is also a major contributor to the decisions. 

By answering the questions in this survey you will have the opportunity to shape the future of the industry.  We have tried to balance meaningful questions without making the survey too cumbersome to complete.  The survey will be available for completion up to the end of Friday 24th July (UK time) so please this opportunity to help us.    Read more

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