When the full ITIL® Version 3 qualification scheme was complete there was always the expectation that the status of the Version 2 scheme would be reviewed.  As part of the process of seeking the views of all major stakeholders, the ITIL® Qualifications Board, led by OGC, commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes.  The timetable for the eventual phased retirement of the Version 2 scheme will be determined by many factors such as availability of translated exams.  In releasing this survey we acknowledge that customer demand is also a major contributor to the decisions. 

By answering the questions in this survey you will have the opportunity to shape the future of the industry.  We have tried to balance meaningful questions without making the survey too cumbersome to complete.  The survey will be available for completion up to the end of Friday 24th July (UK time) so please this opportunity to help us.    Read more

Date: 23^rd July 2009

Time: 9:30 a.m. - 11:50 a.m.

Venue: Sakura Room, Nikko Hotel, Kuala Lumpur.

ITSMF Malaysia Chapter in collaboration with Oracle Malaysia.

Registration last day: 22 July 09.

"The organisers prefers participation of user base only, therefore vendors are discouraged to attend".

As business processes and IT systems become increasingly intertwined, the risk rises of bringing operations to a crashing halt because of IT problems. But with efficient adoption of an IT Services Management (ITSM) solution and framework, IT can deliver automated tools and best practices to help design, implement and continually improve the processes that control and manage changes within the IT environment. Read more

By : George Spalding -  Executive VP, Pink Elephant - Global Events, Conference Chair & ITIL V3 Author.

Date: 26^th June 2009

Time: 10:00 a.m. - 12:00 p.m.

Venue: Extol MSC Sdn Bhd. Unit G1, Ground Floor, Wisma UOA Pantai II, 11, Jalan Pantai Jaya (Opposite Menara TM)

ITSMF Malaysia Chapter in collaboration with Pink Elephant. Supported by MDec.

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The problem:

For most of the past 20 years IT spending has been on the increase by whopping factors of double-digit growth. The pinnacle reached its highest in 1999; after Y2K, the global economy got even stronger. Throughout the last two decades we have continued to build, buy and hire without strong governance structures, no long term plans or clear financial goals. As a result, considerable amount of redundancy and inefficiency occurred!

The Solution:

“Make it Green” - is only a window-dressing word and seriously taken for granted. Now during times of severe recession, we must trim the fat and eliminate inefficiencies. George will through ITIL, show us how.

The way forward:Read more

The next itSMF e-Symposium, organised by itSMF UK, will be taking place on January 29 2009.

The details of this FREE to Register Event are:Read more

Date: 28^th Nov 2008

Time: 3:00 pm - 5:00 pm

Venue: Extol MSC Sdn Bhd. Unit G1, Ground Floor, Wisma UOA Pantai II, 11, Jalan Pantai Jaya (Opposite Menara TM)

Entrance fees: RM30/participant with light refreshments (Rebate will be given back to ITSMF member). RSVP by 20^th of Nov to n.khalid@quintgroup.com.

Please include the following information: a)Subject Title: ITSMF Awareness Session 2 , b) Your name, c) Company name, d) # of attendees, e) Email and f) Handphone number.

Synopsis:

Many of us are aware about the upcoming trend of implementing IT Service Management within the companies to improve competitive advantage. They are many multinational and local companies who have embarked in the IT Service Management journey in Malaysia. Would you be interested to learn from these companies?Read more

By Vivian Yeo, ZDNet Asia

SINGAPORE--Organizations in Asia are mostly satisfied with their IT service management (ITSM) initiatives, with many increasingly tapping on ITSM to better meet business requirements, according to findings of a new survey.Read more